Privacy Policy

1. Who We Are

Dentor (Ia Osadze Dental Clinic) is a dental clinic located at 28 Alexander Kazbegi Avenue, Tbilisi 0177, Georgia. We are the data controller responsible for the personal information we collect about you. You can contact us at dentorclinic@gmail.com or +995 571 10 11 00.

2. What Information We Collect

2.1 Information you provide directly

• Full name, phone number, and email address when booking an appointment or contacting us
• Health and dental history, treatment records, X-ray and 3D CT scan images, and clinical notes created during your care
• Insurance information (PSP, Imedi L) or bank financing details (TBC Bank, Bank of Georgia) when applicable
• Your preferred language (Georgian, Russian, or English)
• Any information you share via WhatsApp, phone, or our contact form

2.2 Information collected automatically

• Basic website analytics (page visits, browser type) via anonymised tools, no personal identifiers are stored

3. Why We Use Your Information

We process your personal data for the following purposes:

• To schedule, manage, and provide dental treatment
• To maintain your clinical records as required by Georgian healthcare law
• To send appointment reminders via WhatsApp or phone (with your consent)
• To process insurance claims or financing arrangements
• To respond to enquiries and provide after-care support
• To improve our services based on anonymised feedback

Our legal basis for processing health data is the provision of healthcare services and compliance with legal obligations under Georgian law (Law of Georgia on Personal Data Protection, No. 5669-RS).

4. How Long We Keep Your Data

• Clinical records: minimum 10 years from your last visit, as required by Georgian healthcare regulations
• Appointment and contact information: 3 years after your last appointment
• Financial and insurance records: 7 years as required by Georgian tax law
• Marketing consent records: until you withdraw consent

5. Who We Share Your Data With

We do not sell or rent your personal data. We may share it only with:

• Dental laboratories processing prosthetic or orthodontic work for your treatment
• Insurance providers (PSP, Imedi L) for claims processing-only with your consent
• TBC Bank or Bank of Georgia for financing arrangements-only with your consent
• Regulatory or law enforcement authorities if required by law

All third parties are bound by confidentiality obligations. No data is transferred outside Georgia except where required by law.

6. Your Rights

Under Georgian data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data (subject to legal retention obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Personal Data Protection Service of Georgia

To exercise any of these rights, contact us at dentorclinic@gmail.com.

7. Data Security

We store all patient records securely, with access restricted to treating clinicians and authorised administrative staff. Physical records are kept in locked storage. Digital records are protected by passwords and access controls. We follow hospital-grade hygiene and data protocols at every visit.

8. Photographs and Before/After Images

We may take clinical photographs or before/after images during your treatment. These are used solely for clinical records and, with your explicit written consent, for educational or marketing purposes (e.g., our website gallery or social media). You may withdraw consent at any time by contacting us.

9. Children

We treat patients of all ages, including children. For patients under 16, we collect consent and clinical information from a parent or legal guardian. Parental consent is documented in writing before any treatment.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at our clinic and on our website. Material changes will be communicated to active patients directly.

11. Contact

Dentor · Ia Osadze Dental Clinic

28 Alexander Kazbegi Avenue, Tbilisi 0177, Georgia

Email: dentorclinic@gmail.com

Phone: +995 571 10 11 00

Monday – Saturday, 10:00 – 20:00